08/21/2025 – Essential Skill of Communicating

Description

Helps managers learn the latest techniques in developing effective communication skills – improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback.

Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

This session includes the following learning objectives:

• Create a Climate of Open Communication – The foundation of good communication is openness. The manager’s role is to support an environment that encourages the free exchange of open, honest communication.
• Design Clear, Concise Messages – Develop messages that avoid complex and pompous language. Learn to logically organize messages and aim them at the listener’s interests.
• Manage Nonverbal Behaviors Effectively – Understanding nonverbal factors, such as voice tone, intonation, and gestures, is an important part of effective communication.
• Listen to Communicate – Effective communication is a two-way process. Managers learn the importance of active listening and the role of responding appropriately by reflecting, probing, supporting, and advising.